Privacy Policy

Ethiol Groupe Inc. ("we", "us", or "our") operates the CycleM mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App.

By using CycleM, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Phone number, full name, email address, and password when you create an account.
• Health Data: Menstrual cycle dates, period length, cycle length, ovulation data, symptoms, and related health information you choose to log.
• Profile Information: Year of birth, health goals (cycle tracking or pregnancy tracking), and responses to health questionnaires.
• Payment Information: Payment details processed securely through Stripe and mobile money providers. We do not store your full payment card details.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and app version.
• Usage Data: App interactions, features used, screens visited, and crash reports (via Firebase Crashlytics).
• Analytics: Anonymized usage statistics collected through Firebase Analytics and OneSignal for push notifications.

1.3 Information from Third-Party Services

• Social Login: If you sign in with Google or Apple, we receive your name and email address from those services.
• Firebase Authentication: Phone number verification data processed by Google Firebase.

2. How We Use Your Information

We use your personal information to:

• Provide menstrual cycle tracking, predictions, and health reminders.
• Deliver personalized AI coaching and wellness recommendations.
• Send notifications about upcoming periods, fertile windows, and ovulation.
• Process payments and manage subscriptions.
• Improve the App's features, performance, and user experience.
• Provide customer support and respond to your inquiries.
• Ensure the security and integrity of our services.
• Comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

Recipient	Purpose
Google Firebase	Authentication, analytics, crash reporting, cloud messaging
Stripe	Payment processing
OneSignal	Push notifications
Crisp Chat	Customer support chat
Legal authorities	When required by law or to protect our rights

All third-party service providers are bound by their own privacy policies and data processing agreements.

4. Data Retention

We retain your personal data for as long as your account is active and as needed to provide you with our services. Specifically:

• Account and health data: Retained while your account is active. Deleted within 30 days after account deletion.
• Analytics data: Anonymized and aggregated data may be retained indefinitely for statistical purposes.
• Payment records: Retained for up to 7 years as required by applicable financial regulations.
• Backup data: Removed from our servers within 30 days of account deletion.

If you do not use the App for more than 24 months, we may contact you before deleting your account and associated data.

5. Data Deletion

You can request deletion of your personal data at any time through the following methods:

• In-App: Go to Profile > Settings > Delete Account. This will permanently delete your account and all associated data.
• By Email: Send a request to privacy@cycle-menstruel.com with the subject line "Data Deletion Request" and your registered phone number or email.

Upon receiving your deletion request:

• Your account will be deactivated immediately.
• All personal data will be permanently deleted within 30 days.
• You will receive a confirmation email once deletion is complete.
• Some data may be retained if required by law (e.g., payment records for tax purposes).

6. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted between the App and our servers is encrypted using TLS/SSL.
• Sensitive health data is encrypted at rest using AES-256 encryption.
• Access to personal data is restricted to authorized personnel only.
• We use biometric authentication (fingerprint/face) as an optional security layer within the App.
• Regular security audits and vulnerability assessments are conducted.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data (see Section 5).
• Portability: Request your data in a portable format.
• Restriction: Request restriction of processing.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@cycle-menstruel.com.

8. Children's Privacy

CycleM is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including Canada and the United States where our servers and third-party providers are located. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy within the App.
• Sending a push notification or email for significant changes.
• Updating the "Last Updated" date at the top of this page.

Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

11. Contact Us